Australia Jobs
Reservations Agent
Location
Balnarring, Mornington Peninsula & Bass Coast VIC
Job Description
Your Role:
- Processing of all room reservations according to hotel guidelines
- Accurately process all restaurant reservations for both restaurants.
- Assist in spa reservations and confirmations
- Works closely with all departments (food & beverage, housekeeping, administration) in a supportive and flexible manner, with a focus on guest satisfaction.
- Accurately process reservation prepayments in line with accepted procedures.
- Work with the front office and reservations teams to check availability and maximize yield and average room rate as directed by the revenue manager.
- Assists the events team with the processing of group reservations, rooming lists, waitlists, and other reservations.
- Build and maintain strong relations with all external stakeholders.
- Ensure that all guest details are entered correctly in the interests of clean data principles.
- Assist with all guest inquiries and manage guest feedback.
- Process all incoming emails and phone calls, ensuring consistent and clear communication.
- Ensuring the service provided to our guests is of a high, 5-star standard
- Complete upcoming arrivals checks to ensure all guests have their reservations in order.
- Experience within a hotel or hospitality establishment desirable.
- Highly motivated, willingness to learn.
- Immaculate grooming and presentation.
- Customer service focused.
- Capable of adapting to guests requests.
- Positive, friendly and caring attitude.