USA Jobs
Customer Care Phone Agent
Location
Enon,Oh
Job Description
Position Hours: Various Shifts *Weekend Work Required*
Job Overview: The primary responsibility of the position is to answer incoming customer service calls and provide an exceptional customer experience to our customers while attempting to help resolve their issues or concerns.
Selected candidates will be required to enter accurate and detailed case information into the Microsoft Dynamics database and also work within the Speedy Rewards accounts database, known as Logix.
The selected candidate may be asked to work anytime between the hours of 7:00 a.m. and 8:00 p.m. by management
Minimum Requirements:
- Education Level: High School Diploma or Equivalent
- Work Experience Desired: Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
- Other Skills: Excellent verbal & written communication skills. Professional phone etiquette. The ability to multi-task and function in a fast pace work environment. Strong problem-solving skills.