Gpwis

Despatch Coordinator

Hamilton, Waikato

Responsibilities:

Be prompt in answering phones and customers' calls.
Take inquiries from customers and process these promptly.
Ensure customer's contact details and requirements are recorded neatly.
Call customers back when required, in a prompt manner.
Enter jobs into the company’s dispatch software.
Book in for container parks and other customer sites.
Site visits for jobs
Working with iCOS Software would be an added advantage but not essential along with a good understanding of Swinglifts and their processes.
Manage drivers.
Ensure drivers complete timesheets in accordance with the companies ‘Key On / Key Off’ policy.
Ensure divers accurately complete daily maintenance checks.
Ensure drivers secure all loads in accordance with safe loading and unloading procedures.
Ensure drivers have checked their vehicles for roadworthiness before work.
Ensure all deliveries are on time, undamaged, and according to client instructions.
Ensuring all documentation is accurate and in compliance with customer requirements.